Subject : Ordering Process

Q1 - How can I place an order with you?

Orders can be placed either by phone, by email or online through our website.

On-line : The easiest and most convenient way for most of our customers to purchase their wedding stationery is online. Simply select the design and items you would like to order and then add them to you shopping cart. Once they are in your shopping cart you will be able to select the ink colour, text colour and enter your personalised text. Do not worry at this stage if your order contains any errors as you will have plenty of opportunity afterwards to make changes (See details of our free proofing service). Our partners PayPal accept all major credit and debit cards.

By Phone : If you would rather place your order by phone please call us on (01296) 250020 and we can take the details of your order over the phone. You can then either pay by credit/debit card (we will need to send you an invoice via PayPal) or else send us a cheque or postal order made payable to "Special Day Invitations". Once we have received your payment we will begin work on your proofs.

By Email : If you would rather place your order by email then email us details of your order, we will then send you an invoice via PayPal. Once we have received your payment we will begin work on your proofs.

Q2 - Can you explain how the complete ordering to delivery process will work?

Yes, please see the "ordering process" section of our website.

Q3 - What if I make a mistake when ordering, can this be corrected later on?

Yes, of course. Please do not be concerned that you do not have all of your details correct at the time of placing an order. It can be very difficult to enter all the information perfectly on-line so we have a rigorous proofing process (see below). As a result of this you will have plenty of opportunity to make changes to your order before the stationery is finally printed. We will not send anything to the printers for final production until you have confirmed you are happy with the wording being used.

Q4 - I want to send out invitations to my guests but I do not yet know what wording I want to have on my other items (menu, order of service, order of the day, thank you cards etc) as these details still need to be decided. Can you deliver these items separately?

That is no problem at all. Just place your entire order with us at the outset (this will mean that if your order totals over £200 you will avoid needing to pay postage costs) with the information you know at the moment. At the time of ordering (or soon afterwards) just send us an email asking that we process the invitations first and await confirmation of the wording for the remaining items. We can then agree wording for the invitations with you and get them printed ahead of the remainder of the order. When you know what wording you want on the remainder of the order let us know and we can arrange for the remainder of the order to be printed.

Q5 - What if I change my mind, what is your refund policy?

If you want to cancel your order at any time prior to the final production of your invitations we will provide a full refund.

Q6 - I am not happy with my stationery that I have received from you can I have my money back?

In the unlikely event that you have received your stationery and are not happy with the quality of what has been produced we will offer a refund upon return of the order. However we would strongly encourage you to request a sample of your stationery in advance to check it is really what you want.

Q7 - Can you print invitations in a language other than English?

Yes, this is no problem. If you want to have your invitations printed in a language other than English just let us have details of the text and we can get it printed. If you would like invitations in dual languages then just add the same items to your shopping cart twice but specify different languages for each one. If you have any questions about this then send us an email.

Subject : Stationery Prices

Q1 - How can I be sure to get a good deal from you?

Our prices are set at 10% below the manufacturers Recommended Retail Price (R.R.P), this ensures you get a great deal when ordering your wedding invitations on-line. In addition to this we offer an extensive (and free) proofing service to ensure that your order arrives at your door exactly as you want it.

Q2 - I have found the same invitations cheaper elsewhere, can you beat their price?

We will certainly try! Some on-line retailers may offer the same stationery at lower prices for short periods to try and attract customers. Ultimately we do not believe they can sustain these prices in the long term but we would be happy to try and match any of their offers.

Just let us know where you can find the same invitations cheaper and if we can beat the price we will! So what have you got to lose?

Q3 - Does your stationery come supplied with envelopes?

Yes, all the stationery items that need to be posted come with matching envelopes supplied for free.

Subject : Proofing process

Q1 - What is a proof?

A proof just shows what wording will appear on your wedding stationery. The proof will show the colour and style of the text you have chosen. See below to understand our proofing process.

Q2 - I am a bit nervous about buying and specifying the wording for my the stationery on-line. How can I be sure that my final stationery will not contain any errors?

Your invitations are the first thing the guests to your wedding will see and so they are important in setting people's expectations of your wedding. As a result of this they are very important to you and we understand that completely. We therefore have a rigorous "proofing process" to ensure that your stationery arrives at your door exactly as you want it.

If at any stage in this process you want to make changes then that is no problem. Changes to the wording, text colour or text style can be made at any time in the proofing process without incurring any additional costs.

Subject : Website Security

Any personal details you provide to us are used solely for processing your order and will not be passed on to any third parties. For more complete details about our approach to your security online please see our Privacy Notice

Subject : Wording

Q1 - Can you send me examples of the wording that might be used in my wedding stationery?

Yes, of course. Sets of example wording can be downloaded from our website

Q2 - Can I specify my own wording?

Yes, we supply lots of example wording to help make this easier but the wording to be used is your decision. You are free to have whatever wording you like.

Subject : Personalisation of Stationery

Q1 - Can I chose the ink colour used in my stationery?

Yes, this can be specified when purchasing and/or changed at any time during the proofing process.

Q2 - Can I chose the text style used in my stationery?

Yes, again this is specified at the time of purchase and/or changed at any time during the proofing process. The following text styles are currently being offered

Text Style Set - One
Text Style Set - Two

Not all text styles are available with all stationery. The individual product pages will specify which text styles are available.

Q3 - Can the front of the stationery be changed at all?

Normally the front of our wedding stationery cannot be changed, the designs are fixed. Only the wording, wording colour and wording text style can be personalised. However some designs can be tailored - if you are in any doubt then please just contact us and we will see what can be done for you.

Subject : Delivery times

Q1 - How quickly can you deliver my stationery

Click here for information on your delivery

However let us know if you are working to a very tight timescale and we will try to help. Additionally some of our stationery is available on an express service from the suppliers which means we should be able to deliver it within 3 business days. However an additional charge would apply which is currently around £50.

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